Help Page

About the Service

Who can use your service?

Anyone calling from inside the United Kingdom can use our cheap overseas phone call service - our access numbers are not accessible from overseas.

Do I need to register or make any prepayments?

No, all you need to do is dial the relevant access number, wait for the welcome message, and then dial your destination number.

I can't find the destination that I want to call?

Coms.Call connects calls to destinations that cost up to 10p per minute to call. Destinations that cost more than 10p to call per minute are not currently available to call using Coms.Call. From time to time, we add new destinations, access numbers and update prices, so please check back soon to see if your destination is included within Coms.Call.

Can I use the service FROM my mobile?

Yes, but keep in mind that if you are ringing from a mobile you could be surcharged by your mobile operator. It depends of your mobile operator and which tariff plan you have.  
 

Mobile service provider support numbers are:
O2:	0870 2410 202
Virgin Mobile:	789 from your mobile	or 0845 6000 789 from a landline
Vodafone:	191 from your mobile	or 08700 700 191 from a landline
Orange:	150 from your mobile	or 07973 100 150 from a landline
T-Mobile:	150 from your mobile	or 0845 412 5000 from a landline

Can I use the service with my mobile FREE minutes?

Not usually, but do check with your mobile operator to see if the access number you wish to call is included within your FREE minutes.  If not, the price of the using Coms.Call will probably still be cheaper than making a international call directly from your mobile phone.

About the Bill

How do you bill me for the international calls I make?

All calls are billed by your telephony provider at their relevant 0844 or 0871 rates. The landline access number rates we publish are from a BT landline. When you receive your phone bill you will see that you have dialled our access number, and the calls will be charged at the rates displayed on our web site.

What is the cost of calling your access numbers?

Price Band	Access Number
2p/min	0844 2254 000
3p/min	0844 9673 222
4p/min	0844 2574 111
5p/min	0844 8807 222
6p/min	0871 5124 666
7p/min	0871 4103 777
8p/min	0871 4024 000
9p/min	0871 8117 222
10p/min	0871 7045 888